CX - Mark J. Sheffield

Without Factory Support – Can Anyone Fix Our Service Departments

April 11, 2022April 11, 2022

Business, Marine, Powersports, RV, Service

This was the first editorial I ever penned. While my most controversial piece, I also feel it was the one that has the most potential to improve our industry Powersports Business February, 2022 – Without Factory Support – Can Anyone Fix

Yellow warning sign telling cyclists to slow down

December 22, 2021December 22, 2021

Mark J. Sheffield

Business, Marine, Powersports, RV

Ask dealers to look back at the last year and identify which vehicle sales turned into nightmare deals and you’ll get a consistent set of answers Complainer – From the start, the customer treated the staff rudely Grinder – Transaction

Mark J. Sheffield

Tag: CX

Without Factory Support – Can Anyone Fix Our Service Departments

No More NASCAR Deliveries

Without Factory Support – Can Anyone Fix Our Service Departments

No More NASCAR Deliveries

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