I’ve had a few of my clients complain that some of their staff don’t want to return to work because they are making more money being on unemployment than they would if they were working. My answer to these dealers is that they should spend more time looking at the work environment they have built, and that they need to pay their staff more money.
As a 20 Group Facilitator, one of the most important metrics I look at is the Gross Profit generated per employee. It’s a measure of the efficiency/productivity of the machine. If I can only look at one number for a dealer, this would be it. This number tells me almost everything I need to know. Increase this number, and you can pay a smaller number of people a better wage. A low number typically points to a dealer with a lot of low paid staff.
In every case, the dealers that complain about struggling to get employees to return to work have a low ratio, and most of them haven’t done a good job of focusing on building a team, one that wants to return to work because they like their co-workers and they gain satisfaction from what they do.
How do you show your employees that you value them?
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