The other day one of my dealers asked me if I had a policy on employees having a second job. My response was a little over the top, but in summary I told the dealer that if an employee had enough energy left at the end of the day to work a second job, then he probably wasn’t getting maximum production out of his team.
There’s a lot more to this than a snippy answer, but I do think there comes a time where a dealer needs to look at the operation and determine if he/she wants to offer career positions to the employees. If that’s the case, then the compensation packages need to be strong enough that the employees do not need to earn more money on the side.
Every dealership has a few minimum wage slots (usually seasonal staff) but quick math shows that the top dealers have an average per-employee payroll of at least $50,000 per. If your average is way lower than this, you are just offering jobs, not careers. Your customer service and high turnover will directly reflect this.
Pay your employees enough that they don’t have to worry about rent and putting food on the table, and they will do a better job of taking care of your customers. They’ll go the extra mile when the dealership needs it.
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