When I was 19 years old and new to the Military, I got bored of doing the same tasks over and over again. We’d be tired, the days would be long, and you’d think the officers were never going to
Read moreMark J. Sheffield
Research – Plan – Execute
The Best Time to Practice for the Busy Season is When You are Slow
Episode 2. Winter projects for dealers. Coaching or training?
When I was in 8th grade, my math teacher was also my track coach. I’m sure there are some differences between teachers and coaches. Teaching is about the fundamentals. It’s often a repetitious transfer of knowledge, all while trying to
Read moreThe worst commercials are the ones that use the phrase “trust me” in them.
I’m a soldier. On the battlefield trust is a trait you don’t have time to think about. There is only one way for me to trust you, and that is for you to earn that privilege. I’ll never trust someone
Read moreYou don’t need more techs, you need better processes!
Every dealer I talk to reminds me they need technicians. My follow up question is always: “what are your current productivity/efficiency ratios?” Anyone who says 70% or better is usually wrong. Correctly measured, productivity and efficiency in most powersports/marine/RV dealers
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