The other day I was talking to one of the dealers I work with. Smaller store, single line, but very successful. He’s an extreme enthusiast when it comes to motorcycles, but he also came out of the restaurant industry. In the restaurant biz, he was a fixer. When a location was not performing to spec, they sent him in.
He said he had a quick rule of thumb when it came to employees who were underperforming.
1 – They don’t know how to do the job
2 – They can’t do the job
3 – They don’t care
He told me that 90% of the time it’s #1 or #2, and that when you dig in, those are not employee issues, they are manager issues. I challenged him that #3 is probably a management issue as well. While we can’t control every aspect of an employee’s attitude, through solid hiring practices we can do our best to hire the right people for the job.
In my time as a GM, every time I had to fire an employee, I always owned some of that. Did we fail to train the employee correctly? Up front, did we fail to explain what was required? Did we make a bid hire?
When you have to let someone go, does that prompt you to go back and look at why things ended up like they did so that you don’t make the same mistake again?
#powersports #dealership #dealers #management #hiring